Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Delivery times vary depending on your location. Typically, orders are processed within 1-3 business days, and shipping takes 5-10 business days for most regions.

Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times depend on the destination.

Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. You can check the status at yerseclothing.com.

What if my order is delayed?
Delays can happen due to high demand or shipping carrier issues. If your order is taking longer than expected, please check the tracking details or contact us for assistance.

Returns & Exchanges

What’s your return policy?
We accept returns within 30 days of delivery. Items must be unworn, with tags attached, and in their original packaging. Visit yerseclothing.com to start a return.

How do I exchange an item?
Exchanges are subject to availability. Initiate a return first, then place a new order for the desired item. For help, visit yerseclothing.com.

When will I get my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The refund time depends on your payment method.

Payments & Discounts

What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options.

How can I use a discount code?
Enter your code at checkout under “Promo Code.” If it doesn’t work, ensure it’s valid and hasn’t expired.

Do you offer student discounts?
Yes! Students can get an exclusive discount. Verify your eligibility through our partner program at yerseclothing.com.

Product & Sizing

How do I choose the right size?
Check our detailed size guide at yerseclothing.com. If you’re unsure, contact us for recommendations.

Are your products ethically made?
Yes! We prioritize sustainable materials and ethical manufacturing. Learn more at yerseclothing.com.

Can I pre-order items?
Pre-orders are available for select collections. Shipping dates will be listed on the product page.

Account & Website

How do I reset my password?
Click “Forgot Password” on the login page, and we’ll send a reset link to your email.

Why is my account locked?
Too many failed login attempts may temporarily lock your account. Wait a few minutes or reset your password.

Do you have a loyalty program?
Yes! Earn points with every purchase. Join at yerseclothing.com.

For further assistance, explore our Help Center at yerseclothing.com.